Bilingual Customer Support Representative

Confidential employer · Latin America

Industry: E-commerce

Work arrangement: Remote · Full-time

Schedule / time zone: U.S. Central Time

Pay: $1,200–$1,600/month

About the role

A customer-focused e-commerce support role assisting U.S. customers through phone, email, and live chat. This position suits someone who enjoys solving problems and delivering excellent service.

Key responsibilities

• Respond to customer inquiries through phone, email, and chat.
• Assist with orders, returns, refunds, and delivery updates.
• Document customer interactions in the CRM.
• Escalate complex issues to the appropriate team.
• Maintain customer satisfaction and response-time standards.

Qualifications

• 1+ year of customer service experience.
• Fluent English and Spanish.
• Strong written communication and problem-solving skills.
• Experience with CRM or ticketing systems.
• Ability to work scheduled U.S. business hours.
• Preferred: Experience with Zendesk, Gorgias, Shopify, or Freshdesk.

This listing is scheduled to remain available through December 3, 2026. Check the work-location and authorization requirements before applying.