Refund & Cancellation Policy

1. General Refund Policy

All purchases are considered final once the purchased service has been activated or delivery has begun, except where otherwise stated in this policy or required by applicable law.

Employers may request a full refund within seven (7) calendar days of purchase, provided the purchased service has not been used or activated.

2. Job Posting Services

Job posting fees become non-refundable once the listing has been published on our platform.

Published listings remain active for the duration specified at purchase, unless removed earlier by the employer or for a violation of our platform policies.

Refunds will not be issued because:

• A listing receives fewer applications than expected.
• Applicants do not meet the employer's expectations.
• The employer fills the position before the listing expires.
• The employer changes or cancels its hiring plans.
• The employer requests early removal of an active listing.

We do not guarantee a minimum number of applications, interviews, or hires through job posting services.

3. Recruitment and Candidate Shortlist Services

For purchases involving candidate sourcing, screening, shortlisting, or other recruitment assistance, employers may request a refund within seven (7) calendar days of purchase if work has not yet begun.

Once recruitment services have commenced, fees covering work already performed are non-refundable.

If LATAM Talent Partners is unable to deliver an agreed service, we will work with the employer to determine an appropriate resolution, which may include a replacement service, service credit, or full or partial refund.

Any specific deliverables, deadlines, or guarantees agreed in writing for a recruitment package will take precedence over this general policy.

4. Duplicate Payments and Billing Errors

If an employer is accidentally charged more than once for the same purchase, we will refund the duplicate payment after verification.

Billing errors should be reported as soon as possible so they can be investigated and resolved.

5. Technical Issues

If a technical issue prevents an employer from accessing or using a purchased service, the employer should contact LATAM Talent Partners.

We will attempt to resolve the issue promptly.

If we cannot provide the purchased service within a reasonable period, the employer may be eligible for a refund or an alternative solution.

6. Rejected or Removed Job Listings

All job postings must comply with our platform's terms and job posting guidelines.

If a listing requires corrections before publication, the employer will generally be given an opportunity to revise and resubmit it without an additional posting fee.

Listings removed for fraudulent, misleading, discriminatory, or otherwise prohibited content are not eligible for refunds, except where required by applicable law.

7. Refund Requests

To request a refund, employers must contact LATAM Talent Partners through the contact information provided on our website.

Please include:

• The employer's name and registered email address.
• The transaction or order reference.
• The service purchased.
• The reason for requesting a refund.

We aim to review refund requests within five (5) business days.

Approved refunds will be issued to the original payment method. The time required for funds to appear depends on the payment processor and financial institution.

8. Candidate Access

Job seekers can browse and apply for available positions without paying application fees.

This refund policy applies to paid employer services.

9. Changes to This Policy

LATAM Talent Partners may update this policy periodically.

Changes will apply prospectively and will not retroactively alter refund terms agreed upon at the time of purchase, except where required by law.

10. Contact

For refund requests or billing questions, please contact LATAM Talent Partners through the contact page on our website.

Website: https://latamtalentpartners.com

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.